Support
Help with Dawaco Groundwater, Dawaco Ecology and Dawaco Phrea™. Raise a ticket, call the helpdesk or look it up in the manuals.
Helpdesk
Submit a ticket
Every question gets a ticket in our helpdesk, so nothing is left behind. Our team supports you with everything related to Dawaco.
For customers
Mijn Dawaco
Customers with an account sign in to Mijn Dawaco, our customer portal. Under Ondersteuning (Support) you find your helpdesk tickets and the manuals for Dawaco Groundwater and Dawaco Ecology.
No account yet, or forgot your password? Email support@dawaco.nl.
Documentation
Manuals and training material
Manuals and training material are available for Dawaco Groundwater and Dawaco Ecology, organised per module, just like the application. They are in Mijn Dawaco: sign in to open them. The material is in Dutch.
Dawaco Groundwater
General; wells, maintenance and borehole logs; groundwater levels; groundwater quality; meteorology; communication with the BRO.
Dawaco Ecology
General; sampling plan management; chemistry; biology; Aquo kit; ArcGIS Online.
No account yet? Email support@dawaco.nl.
Dawaco Phrea™
Moving to Dawaco Phrea™?
You keep the same team and the same support. Tickets for Dawaco Phrea™ are raised the same way: via support@dawaco.nl or the ticket form.